Refund policy

Last Updated: June 22, 2026

Thank you for shopping with Moe-Ski-Toe.

Because all of our products are made to order, we do not accept returns or exchanges for reasons such as:

Ordering the wrong size
Changing your mind after purchase
Ordering the wrong color or product
Accidental purchases

Please review product descriptions and sizing information carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.

To request a replacement or refund, email us with:

Your order number
A description of the issue
Clear photos showing the problem

If the issue is confirmed, we will provide a replacement at no additional cost or issue a refund, depending on the circumstances.

Lost Packages

If your package appears to be lost in transit, please contact us as soon as possible. We will work with the shipping carrier and our fulfillment partner to investigate the issue and determine an appropriate resolution.

Refund Processing

Approved refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider and financial institution.